Effective date: August 24, 2026
London Fresh Cleaning Co. (“London Fresh,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit londonfreshcleaning.ca, request a quote, contact us, or use our cleaning services.
1. Information We Collect
We may collect the following information:
- Your name, email address, and telephone number
- Your service address and general location
- The cleaning service you are interested in
- Property details, preferred dates, access instructions, and information included in your message or quote request
- Communications between you and London Fresh Cleaning Co.
- Service, scheduling, invoicing, and payment-status information if you become a customer
- Technical information such as your IP address, browser type, device type, pages visited, referring website, and website interactions
- Your cookie and consent preferences
Please do not submit sensitive personal information through our website unless it is necessary for us to respond to your request or provide the requested service.
2. How We Use Personal Information
We may use personal information to:
- Respond to questions and quote requests
- Assess your cleaning needs and prepare estimates
- Schedule, confirm, and provide cleaning services
- Communicate about appointments, service changes, and customer support
- Maintain business, accounting, insurance, and transaction records
- Operate, secure, troubleshoot, and improve our website
- Understand website traffic and performance when you consent to analytics
- Detect spam, fraud, misuse, or security threats
- Meet legal, regulatory, tax, insurance, and contractual obligations
- Establish, exercise, or defend legal claims
We will not use personal information for an unrelated purpose without obtaining additional consent where required.
3. Consent and Your Choices
We collect, use, and disclose personal information with your consent or as otherwise permitted or required by law.
You may decline to provide optional information. However, we may be unable to prepare an accurate quote or provide a requested service if necessary information is unavailable.
You may withdraw consent to optional uses of your information, subject to reasonable notice and any legal or contractual restrictions. Withdrawing consent does not affect processing that occurred before the withdrawal.
4. Cookies, Analytics, and External Services
Our website uses essential technologies required for security, functionality, and remembering consent preferences.
With your permission, we may also use optional technologies and third-party services, including:
- Google Analytics to understand website traffic and visitor interactions
- Google Maps to display location and mapping information
- Google Fonts to display website fonts
- Google Site Kit to connect and manage certain Google services
- Complianz to manage cookie preferences and consent
These services may receive technical information such as your IP address, device information, browser information, pages visited, and interaction events. A form-submission event may be recorded for analytics purposes, but we do not intentionally send the contents of your message to Google Analytics.
You can accept, reject, or change optional cookie preferences using the consent banner or the Manage Cookies control available on our website. Please see our Cookie Policy for more information.
5. How We Share Information
We do not sell or rent personal information.
We may share information only when reasonably necessary with:
- Authorized owners, personnel, cleaners, or service providers involved in responding to your inquiry or delivering the requested cleaning service
- Website hosting, email, form-processing, analytics, mapping, security, and technical service providers
- Accountants, insurers, legal advisers, or other professional advisers
- Government authorities, regulators, law-enforcement agencies, or other parties when required or permitted by law
- A successor organization in connection with a proposed or completed sale, financing, merger, or transfer of all or part of the business, subject to appropriate confidentiality protections
Service providers are expected to use personal information only for the purposes for which it was provided and to protect it appropriately.
6. Processing Outside Canada
Some service providers, including Google and website infrastructure providers, may process or store information outside Canada. Information processed in another country may be subject to that country’s laws and may be accessible to courts, law-enforcement agencies, or government authorities in that jurisdiction.
London Fresh Cleaning Co. remains responsible for personal information under its control and uses reasonable measures to require appropriate protection from service providers.
7. Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy or to meet legal, tax, accounting, insurance, contractual, or dispute-resolution requirements.
Retention periods vary depending on the nature of the information and our obligations. When information is no longer required, we take reasonable steps to delete, destroy, or anonymize it.
8. Security
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. These may include access restrictions, account security, encrypted website connections, software updates, backups, and limiting access to authorized individuals.
No website, email system, or electronic transmission is completely secure. We cannot guarantee absolute security.
9. Access, Correction, and Privacy Requests
You may ask whether we hold personal information about you and request access to it. You may also request that inaccurate or incomplete information be corrected.
In some circumstances, applicable law may permit or require us to refuse access to certain information. If this happens, we will explain the reason where legally permitted.
You may also contact us to:
- Ask questions about our privacy practices
- Request correction or deletion of personal information
- Withdraw consent to optional processing
- Make a privacy complaint
We may need to verify your identity before completing a request.
10. Children’s Privacy
Our website and cleaning services are not directed to children. We do not knowingly collect personal information directly from children without appropriate authorization.
11. Changes to This Policy
We may update this Privacy Policy when our services, technology, or legal obligations change. The updated version will be posted on this page with a revised effective date.
12. Contact Us
The Privacy Officer
London Fresh Cleaning Co.
London, Ontario, Canada
Email: info@londonfreshcleaning.ca
Telephone: (226) 564-1302
If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.